Customer Support Center
How can our fruit concierge assist you today?
At Elite Harvest, we are dedicated to providing an exemplary customer experience alongside our world-class imported fruits. Whether you need help placing an order, tracking a refrigerated parcel, customizing a corporate gift hamper, or claiming our 24-hour freshness guarantee, our team is at your service.
Operating Hours
7 Days a Week: 9:00 AM – 10:00 PM
Instant Response
Dedicated fruit concierge via WhatsApp & Phone
Nationwide Delivery
Express cold-chain dispatch to all 64 districts
Direct Contact Channels
Customer Hotline
WhatsApp Helpline
Email Support
Live Chat Support
24/7 online assistance
Browse Help Topics & Store Policies
How to Order Guide
Step-by-StepA complete walkthrough on how to order premium imported fruits online, through WhatsApp, Facebook Messenger, or via direct phone call.
View DetailsLive Order Tracking
Real-Time TrackingEnter your Order ID or contact mobile number to view real-time delivery status, rider assignment, and dispatch progress.
View DetailsShipping & Delivery Policy
Cold-Chain LogisticsFind delivery timelines for Dhaka express (12-24h), all 64 districts nationwide, and temperature-controlled packaging details.
View DetailsReturn & Refund Policy
24h Freshness GuaranteeOur hassle-free replacement and refund policy for received produce, on-delivery inspection, and claim guidelines.
View DetailsOrder & Payment Policy
COD & Online PayLearn about our supported payment methods (COD, bKash, Cards), order confirmation flow, and order modification rules.
View DetailsFrequently Asked Questions
Yes, absolutely! For all Cash on Delivery (COD) orders in Dhaka and across Bangladesh, we encourage you to open the outer carton and inspect the produce before handing payment to the delivery rider.